Shipping and Terms and Conditions

Shipping

We ship within the US and US Territories. Shipments occur via USPS Priority Mail.

An order typically arrives 3 to 7 business days after it is placed.

Of those 3 to 7 business days, preparing and packaging is typically 1 to 4 business days, while shipping takes 1 to 3 business days.

USPS does not guarantee delivery dates and times and shipping can depend greatly on location (e.g., shipments to Anchorage happen as soon as overnight, while rural communities on the U.S. east coast can take 3 or more days).

Once your order is scheduled for shipping (1 to 2 days after the order), you'll receive a tracking number email, which will provide more detailed information regarding estimated delivery.

Shipping to Warm Climates

We ship year round and review the weather reports for shipment destinations. We package in temperature control packaging when destination temperature is predicted to be near or higher than the temperature at which chocolate melts (86 degrees F). For destinations where the temperature is over 100 degrees, to ensure your chocolate arrives a-ok, we will hold shipments until the temperature falls below 100 for at least 3 consecutive days. 

 

Privacy

We dislike spam and fraud as much as you. All information provided to us is confidential: nothing is sold, rented, or shared. We confirm orders by email and might contact you regarding your order by the information you provide (email, phone, and/or mailing address). We might periodically send a little note about new products or events, however you’ll always have the option to opt out of any communication from us by sending us an email.

Returns

We want you to be super happy with your purchase from our website retail store. In the event that your order from our store does not meet your expectations, email us at info@chugachchocolates.com within 15 days of order shipment noting the issue or reason for return. Ship us back the item(s) and we’ll issue your refund within five business days of receipt.